GDPR Compliance Statement

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you submit a service request form, you provide explicit consent for us to process your information
• Contractual necessity: Processing is necessary to fulfill service agreements with you
• Legal obligation: We process data to comply with Australian business and tax laws
• Legitimate interests: We process data to improve our services and maintain business operations

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access

You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations.

Right to Data Portability

You can request that we transfer your data to another organization or directly to you in a structured, commonly used format.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produces legal effects or similarly significant effects.

How to Exercise Your Rights

To exercise any of the rights described above, contact us at:

Email: [email protected]
Address: 287 Industrial Drive, Moorabbin, VIC 3189, Australia

We will respond to your request within 30 days. If we require additional time, we will inform you of the reason and extension period.

Data Protection Officer

For questions specifically related to data protection and privacy, you may contact our data protection representative at [email protected].

Data Transfers

Your personal data is processed and stored within Australia. If we need to transfer data outside Australia, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Breach Notification

In the event of a data breach that is likely to result in high risk to your rights and freedoms, we will notify you without undue delay and report the breach to the relevant supervisory authority where required by law.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Supervisory Authority

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant supervisory authority:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised date.